Question 1

Will I Receive Anything In The Post Or Email Before An Event?

Accepted Answer

Nothing will be posted out prior to an event. Race Numbers will be issued at registration. A copy of the final race instructions/event briefing notes will be published approx five days before the event on the specific event page.

Please check these as there will generally be no further information emailed to participants prior to the event.

Question 2

Can I Change My Race Distance?

Accepted Answer

Several of our events offer a number of distaces on the same day. If you would like to change the distance you have registered for, i.e. from 21k to 10k, please contact us & we will amend the details.

As we are generally very busy leading up to an event, this must be done at least 14 days prior to the event.

If the original entered event distance does not cover the cost of the event distance you are transferring to you will be responsible for paying the difference.

If the event costs less than the original event you will not be subject to a refund for this amount.

Question 3

How Do I Receive My Race Number?

Accepted Answer

Race Numbers will be issued at registration. These will not be posted before an event. For safety reasons, NO participant may use another’s event number without the permission of the event organiser.

Question 4

Refunds

Accepted Answer

If for any reason after registration you wish to withdraw from the event:

You are eligible for a full refund (minus the online booking fee) within the 14 days cooling off period from the day of booking.
Note: The cooling off period does not apply where a booking is made within 14 days of the event date.

Any withdrawals after the 14 days cooling off period will not be eligible for a full refund, however, we can offer a 50% refund (minus the online booking fee) up to 6 weeks before the event date.

Unfortunately, we cannot offer any form of refund if you withdraw within the 6 weeks leading up to the event.

Question 5

Transfers & Deferalls

Accepted Answer

Can I Transfer My Entry to Someone Else?
You may transfer your place to another person wishing to take part in the event. This must be done at least 14 days prior to the event. Please contact us & we will amend the details.

Can I Transfer to Another Event?
You may transfer or defer part of your entry (as per the event terms & conditions) to another event taking place within 12 months of the date of the event you originally entered. This must be done at least one month prior to the event.

Entries can only be transferred once and thereafter will not be refundable.
If the original entered event does not cover the cost of the event you are transferring to you will be responsible for paying the difference.
If the event costs less than the original event you will not be subject to a refund for this amount.

Question 6

Do I Have To Carry Specific Kit for An Event?

Accepted Answer

Yes, this is very important & is for your own safety.

It is important to understand that the event routes are often in remote areas, possible adverse weather conditions & that the weather can deteriorate at any time of the year,

It's also important to understand that the weather can change quickly, with conditions in the valley very different from high up in a forest or up a hill.

To ensure you're prepared, all participants must dress appropriately for the conditions with suitable clothing & footwear. Please check each event for the specific kit required or recommended.

We understand that you may not necessarily need to use this kit, but it is essential that you are prepared for the eventualities that could occur.

For example, if you are forced to stop through injury, it may take a while for any assistance to reach you & that you will soon cool down rapidly.

Question 7

Why Do I Have To Carry Waterproofs If I Don't Wear Them?

Accepted Answer

"I never use waterproofs & have never needed them before, why do I need to carry them?"

"Do I need to carry waterproof  trousers or just a jacket?"

These are questions we are asked very frequently. We understand that you may not necessarily need to use them during an event, but it is essential that you are prepared for the eventualities that could occur.

For example, if you are forced to stop through injury, it may take a while for any assistance to reach you & that you will soon cool down rapidly (even in warm conditions). Waterproofs also help to protect against windchill

We have had situations in previous events, with an injured participant not carrying the required kit & having to rely on other participants to provide them with additional clothing to keep warm.

So, yes you do need to ensure that you are carrying full body waterproof cover (jacket & trousers) if stated on each event kit list.

Question 8

Can I Volunteer or Work at an Event?

Accepted Answer

We are always looking for volunteers to help out on the event day. If you would genuienly like to help out, we would love to hear from you!

Volunteer roles can be anything from helping out at one of our feed stations, course marshal, registration, course sweep or cover a variety of roles.

It can also give you an idea of what the event is about if you are new to the sport and are not sure what to expect. Many people who have helped out have been surprised how friendly and informal it is, some go on to compete themselves, others continue to enjoy helping!

In return we can offer, a free entry into any future event. We'll also cover any  travelling expenses if required.

If this sounds like something you'd enjoy and would like to come along, drop us an email at: info@highterrainevents.co.uk for more details.

We also have a number of specifically skilled & qualified personnel at each event (i.e. mountain leader, outdoor first aid). If you are suitably qualified & would like to work for the day please contact us.

Question 9

If an Event Is Postponed or Cancelled Will I Receive A Refund

Accepted Answer

Unfortunately, under no circumstances will refunds of entry fees be made in the event of a postponement or cancellation.

However, If an event is cancelled or postponed for whatever reason, participants will be offered the option to transfer to a rescheduled date or transfer to the next years event under the same terms of their existing registration.

Alternatively, if you are unable to make the rescheduled date your entry can be transferred to another selected High Terrain event (Time limit for notification applies).
  
We will communicate with you as soon as the decision is made to any potential amendment or cancellation. A decision to postpone the event may also be made on the day or the event, or even during the event.

In the event of abandonment, postponement, or cancellation of the event, we will have no responsibility for any costs incurred, including travel or accommodation costs.

Only one transfer is permitted, i.e. if you decide to transfer your entry to one event then for whatever reason you can't make the event (after the specified time limit), then no further transfers are permitted.

Question 10

Can I Run With My Dog at an Event?

Accepted Answer

Running with Dogs: Unfortunately, we do not allow participants to run with their dogs at most of our events now, as per the Trail Running Association/UKA rules.

The exception to this are the 2024 Glentress February & November 21k & 10k trail races. If you would like to run with your dog at these events then it is essential that you contact us via email (info@highterrainevents.co.uk) prior to the event.

Question 11

How Can I Contact You?

Accepted Answer

Please Email: info@highterrainevents.co.uk

We're just a small team & generally receive a large number of enquiries, especially leading up to an event. Please be patient if waiting for a response.

Question 12

Can I Use Trekking Poles

Accepted Answer

Yes, we allow the use of trekking poles at the events. If you plan to use them, they must be carried by yourself for the full duration, i.e from start to finish.

Frequently Asked Questions